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So we went to the front desk and they explained they have this recurrent problem. Response from General Manager on Apr 9, 2023. Our trip here at this hotel was awesome! Waterslide The waterslide is always the highlight of our trip. I asked the front desk, and they had no information to offer. Cancel. Select a Language. Dining Enjoy a wide selection of breakfast, lunch and dinner items we have to offer. Pool access available from 9:00 AM to 7:00 PM. Everything else was great. Parking also costs extra, though pets can be brought to the hotel for no extra charge. UnionPay credit card, Front desk staff will greet guests on arrival. The Sheraton & Westin Carlsbad Resort We are delighted that you have chosen to join us at our resort. Repeat customers can enjoy special offers. If you are going to Legoland, mention it to the front desk. Outstanding value on upcoming dates. Also, GIA Museum is within half a mile (1 km) and SEA LIFE Carlsbad Aquarium is within 2 miles (3 km). roof. Dear Stefany,Thank you so much for the perfect rating. Dine poolside and enjoy our mixologists refreshing creations. This hotel features a restaurant, an outdoor pool, and a bar/lounge. We are glad that you enjoyed our convenient location and facilities. Each review score is between 1 and 10. Overall great experience we will be back! Response from General Manager on May 15, 2023. Sheraton Carlsbad Resort & Spa The Sheraton Carlsbad Resort Located at Westin Carlsbad Resort. Guests can surf the web using the complimentary wired Internet access. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Our stay was wonderful from beginning to end!! To place order call: 760.827.2515 or Dial 6111, 5420 Grand Pacific Drive,CarLsbad CA 92008. There are roomy brown chairs to relax on, and fruit-infused water is Hotel Review: Westin Carlsbad Resort & Spa - The Family Travel Guy We will certainly pass along your praise. Sheraton Carlsbad Resort & Spa Reviews & Prices - U.S. News Travel . Great family hotel for stay before legoland. Guests at Sheraton Carlsbad can book a spa treatment at Ocean Pearl Spa. Expedia, Inc. is not responsible for content on external Web sites. The Champions and Legends courses will challenge golfers of all experience-levels. Thank you for taking the time to share your insightful feedback. Our outdoor wedding venues in Carlsbad offer breathtaking ocean views for your special day. staff should have tried to help my kids with the issue presented. Dear Kristine,Thank you for choosing to stay at Sheraton Carlsbad Resort & Spa and for taking the time to share your positive experience with us. The phone was returned damaged (cracked screen). Thank you. (0) Overview ; Gallery ; Rooms ; Dining ; Experiences ; Events ; Sheraton Carlsbad Resort & Spa. Featuring rolling lawns and airy ocean breezes, our hotel is a spacious venue fit for a personalized and one-of-a-kind experience. Sheraton Carlsbad Resort & Spa offers 251 air-conditioned accommodations with safes and coffee/tea makers. We are normally known for our top-notch service, so we will be sure to review our high expectations with the entire team to ensure we do better going forward. Dining . This is the version of our website addressed to speakers of English in the United States. Will definitely be staying here again! 531 out of 1001 reviews" ", Rating 8 - Good. We strive to provide our guests with quick and efficient food service at all times, and we apologize that you experienced otherwise. Copyright 19962023 Booking.com. Dear Cameron,Thank you for being our guest at Sheraton Carlsbad Resort & Spa and for taking a moment to share such a delightful review. Dear Gladys,Thank you for joining us at Sheraton Carlsbad Resort & Spa. A little over a couple hours later, I realized I left my phone behind in my room and immediately contacted the hotel to let them know that I tracked my phone and see that it is still at the hotel. We will address this with our team accordingly, as it is our goal to provide both clean facilities and be mindful of our guest's experience. We look forward to welcoming you back for another memorable stay. Sheraton Carlsbad Resort & Spa. We're delighted that you enjoyed our friendly hospitality. Special requests are subject to availability at the time of check-in. Good stay. It sounds like we checked all the boxes for a great stay with our comfortable beds, fun pool, and friendly service! Marketing Coordinator, Posted by Onox4, from So CA on Jun 22, 2020, Jun 24, 2020 This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. Thank you for your excellent review; come back to see us again! Conveniently located restaurants include Ruby's Diner, Karl Strauss Brewing Company, and Bricks Family Restaurant. Charges for extra guests may apply and vary according to property policy. Kids stay free! . Activity center by the pool was a fun little extra that the kids loved. Kind Regards, The last time I had it was last summer during my visit to Sheraton. The hotel is family oriented, clean, and friendly. Nice pool with decent restaurant and cafe poolside. Airport shuttle services are not available at Sheraton Carlsbad Resort & Spa. 100% of guests recommend this hotel. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Claim your listing for free to respond to reviews, update your profile and much more. It's across the street from the beach and has lots of kid-friendly activities, including afamily pool with a water play area, a playground, fire pits for, The 110-room La Quinta Inn & Suites San Diego Carlsbad is a budget hotel conveniently located just off Interstate 5, about a 10-minute drive from Legoland and a 15-minute walk from South Carlsbad State Beach. Our convenient location is perfect for guests visiting Legoland. We will certainly keep your feedback in mind as we make changes. Enjoy a luxurious golfing experience at Omni La Costa, just a short drive from our resort. Loved my here! Most guests are families wanting easy access to the adjacent Legoland, accessible from the resort via a private walkway. Please check you have entered your email address correctly before continuing. The staff were pleasant. You can cancel your booking online for a full refund back to your original payment method or for ResortPass Credit to use another time. Diners Club, Thank you for the kind review. var xmlhttp0; xmlhttp0 = new XMLHttpRequest(); Additional sorting options might be available (by type of traveler, by score, etc). We got a good deal on a room, as this place is just opening its doors for business, although in the Jacuzzi we learned that we could have done even better if we had held out. Response from General Manager on Jul 30, 2023. View Service at restaurant has definitely gotten better since COVID. OPEN to resort guests 7 days/week. Own or manage this property? We come every year. The pool is one of the many benefits of staying with us! All content should be genuine and unique to the guest. They will show you the private Dear Lisamarie, It was a pleasure to welcome you back to our resort! Minimal decor includes framed landscape paintings on the walls. Food is heavy but very edible - not bad, not great. Rooms Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. Please check our partner sites when booking to verify that details are still correct. Sheraton Carlsbad Resort & Spa, Carlsbad - Updated 2023 Prices The Westin Carlsbad Resort & Spa - Yelp It was truly a pleasure to welcome you and your family to Sheraton Carlsbad Resort & Spa during your recent visit to Legoland. Flat-screen TV LEGOLAND California is less than 1.6 km away. Families wanting to be even more engulfed in the Lego experience should check out rates at LEGOLAND California Hotel, a colorful Lego-themed hotel located inside the park. Amenities available on request include microwaves. The pool and slide was a big reason why we choose this hotel. There are no spa services available at this hotel. In fact, the resort has a number of additional fees that may make guests feel nickel and dimed, including a resort fee, a fee for breakfast, and another fee for parking. Response from General Manager on Apr 18, 2023. Enjoy a challenging 18-hole game on a course that is suited for all skill-levels. This secluded & meticulously-landscaped park is home to peacocks, bird of paradise & more. function recordReferralOnClick(profileidcsv, listingidcsv, referraltype) { Dear Maria, We are delighted that you were able to spend some time with us! Convenient for legoland. Great location! Thank you for your excellent review of Sheraton Carlsbad Resort & Spa! There's also a 24-hour fitness center Great stay here. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA). Search|Advanced Search|New Members|Coupons and Discounts|All Categories Visit Carlsbad Lagoon for water sport rentals and a day of adventure on the water. Our Southern California hotels with water slides feature poolside dining and space to sunbathe, restore, and relax. However, over the course of my communication about my lost phone, the hotel never advised the phone was recovered with damage. The suite was roomy, very clean & comfortable. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. if (document.getElementById("relatedCategories_canvas")) document.getElementById("relatedCategories_canvas").innerHTML = '

'; 5420 Grand Pacific Drive, Carlsbad, CA 92008, Lock in the lowest price from these sites, The hotel and grounds were beautiful, we absolutely loved the restaurants, bars and pools. During the summer, the hotel offers a free shuttle to the Carlsbad Resort and Spa sits next to Legoland (and has its own private entrance to the amusement park). Overall a good experience. 5420 Grand Pacific Drive,CarLsbad CA 92008. This 251-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a gym, and a 24-hour business center. Dear Jacqueline,Based on your rating, it appears you had an overall great time at Sheraton Carlsbad Resort & Spa. / / Welcome to The Westin Carlsbad Resort & Spa Full-Service Resort with Pool in Carlsbad, CA Enjoy California dreaming at The Westin Carlsbad Resort & Spa. A nightly turndown service is provided and housekeeping is offered daily. Cash is not accepted. It is disheartening that we were unable to meet your expectations. Dine poolside and enjoy our mixologists refreshing creations. Rooms open to balconies. We're glad you enjoyed your stay with us and our clean property, lovely location, excellent pool area, and exceptional service. The Westin Carlsbad is also a little closer to the private Legoland . Providing exceptional experiences for our guests is our top priority, and we're glad to know that we met your expectations. by Pamela Mondala, Marketing Coordinator, Dear Valued Guest, The staff and check in was superb. Safe travels, and we hope to have the opportunity to show you a better experience in the future. Have some fun in the sun and explore California's gorgeous coastline at Carlsbad State Beach. Member Since: 2007 We can't wait to welcome you back for another memorable stay with us! Attentive staff. We hope you can give us another chance to give you a truly unforgettable stay. Thank you for the excellent review! To date (June 30), the hotel has yet to deliver on this promise. Dear Gary,We're delighted you enjoyed your stay at Sheraton Carlsbad Resort & Spa! Visit our website to explore our services and plan your visit to our Carlsbad spa. Sheraton Carlsbad Resort & Spa I filled out a form online months after because that's when I realized they were missing, but I never heard anything back. Photos & Overview. It would be our pleasure to host you again at Sheraton Carlsbad Resort & Spa, so come back soon! Worth noting that fees on top of room rate (resort fee, parking, taxes) added up to about $100. All products are independently selected by our writers and editors. It's available every day from 6:30 AM to 11:00 AM. Had the best weekend and great room!! See More Rooms and Suites 01 / 09 Junior Suite We recommend calling ahead to confirm details. Also be aware they charge $24 a day parking fee. Overall good experience. There were also many areas designed for relaxation such as outdoor fire pits and cabanas. Only travelers who have booked a stay with us can submit a review. Are any cleaning services offered at Sheraton Carlsbad Resort & Spa? Yes, dry cleaning and laundry service are offered to guests. Needs more staff and quicker service. All rights reserved. Free breakfast isn't offered at Sheraton Carlsbad Resort & Spa, but full breakfast is offered for a fee of between USD 15.00 and 20.00 for adults, USD 10.00 and 20.00 for children. Travelocity, the Stars Design, and The Roaming Gnome Design are trademarks of Travelscape LLC. Hotel Ratings. Dear Carolina,Thank you for your five-star rating! The Sheraton Carlsbad Resort & Spa offers luxury and comfort, along with its own private entrance to LEGOLAND. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Respect the privacy of others. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. What are some restaurants close to Sheraton Carlsbad Resort & Spa? Sheraton Carlsbad Resort & Spa 4-star family-friendly hotel near LEGOLAND California 8.2/10 Very Good See all 1,001 reviews Popular amenities Pool Pet friendly Breakfast available Parking available Air conditioning Free WiFi 5420 Grand Pacific Drive, Carlsbad, CA, 92008 View in a map Explore the area The Crossings at Carlsbad 7 min walk Iron, Private suite Our team trusts you had a fantastic trip, and it would be a privilege to host you again. Please come back and see us soon! Welcome to Sheraton Carlsbad Resort & Spa Discover Southern California from our coastal resort. Private Bathroom Of course a pool would be a plus. Slow check in. Brush up on your skills at their golf academy then enjoy a meal at their re, 7447 Batiquitos Dr, Carlsbad, California, USA, 92011. In the lobby, large windows and potted plants create an airy vibe. or balconies are available, but some balconies are narrow. Take golf lessons with their experienced staff to improve your game. Long waiting times for food after ordering at off-peak times var filename = 'Results.aspx'; Dear Matthew,Thank you for your review and for letting us know about the situation you experienced with our housekeeping staff. Please accept our apologies for any disappointment regarding how your concerns about your passports were handled. This property is managed by a professional host. //xmlhttp0.open("POST", secureWebRoot + "/external/wcpages/v12/gateway/gateway.aspx?OutputType=json&Namespace=Weblink_Core&TypeName=WC_ReferralManager&MethodName=AddListingReferralEntries&FriendlyResponse=False&Async=True", true); Love the area. "Treat yourself to an afternoon of relaxation in the historic Village of Carlsbad at the Carlsbad Mineral Water Spa. We're disappointed to read about your experience, and we offer our sincere apologies for any inconvenience you or your family may have encountered while you were here. Bookings can be cancelled online up until the following times: 5420 Grand Pacific Dr, Carlsbad, CA 92008. Does Sheraton Carlsbad Resort & Spa offer any business services? Later, she called to tell me that it was recovered and forwarded me to the voicemail for Jason (head of security). By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Air conditioning What food & drink options are available at Sheraton Carlsbad Resort & Spa? Come back anytime! Try again. Sheraton Carlsbad Resort & Spa | 5420 Grand Pacific Dr., Carlsbad, CA, 92008 | Really like it here! We appreciate you highlighting our family-friendly atmosphere, hospitable team, and fantastic proximity to Legoland. Response from General Manager on Jul 12, 2023. Theres also a restaurant cushioned patio furniture. Names are Lisamarie, Ramon, Elizabeth, and Amanda. { One concern: I lost my and my family's passports last year. Resort was nice, with a big pool and slide to enjoy. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Liked: Cleanliness, property conditions & facilities, room comfort. 32-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). disappointing in that there is no sense of urgency in returning my phone back to me or customer care follow up. We liked the premises but definitely we felt like we overstayed after 7 am. (5)no housekeeping was provided during the nights we stay. 5420 Grand Pacific Drive, Carlsbad, California, USA, 92008. We hope to welcome you back to our resort again soon. The 250 rooms are clean and spacious with microwaves and Starbucks coffee, but there's a fee for microwaves. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Dear David,Thank you for taking the time to share your thoughts with us. Response from General Manager on May 30, 2023. Great Stay. Dear Lauri, Thank you for being our guest at Sheraton Carlsbad Resort & Spa and for taking the time to leave your review. Many emails were sent back and forth asking me to describe my phone and not once was it asked if I had a cracked screen. var AFT = "DEBKSLMKTOCDB8EDQYD7O6UI8KDMQGDYO8U38SDF9HQVDFOIUS3ZGD3O3EQ4DOO3U23LG93L1B3E4WQE2MVHTU6SQ8DOO4UY4WB46G4QQ5DWO3UJ4FB0314NQ225VBT4QQNWQWDVOZUF8JDNB9EIEIMTJVTXUSJ9OJHES3FRGSF7SQSUB3M1FPOYUGSGJZF5TD"; Don't forget your sunscreen! Pool Water Slide. Welcoming you back would be a pleasure, so please return soon. They also provided 3 tvs in every area and super spacious. Facilities good. Rest assured, we will discuss your comments as they will help us make effective changes. Check in was nice. This new restaurant in Carlsbad overlooks seven miles of the Carlsbad coast. This is not indicative of the high standards we maintain for our guests. Enjoy a day in the sun at Carlsbad State Beach or relax at our pool. We will pass your comments on to our team for improvement purposes. You must show a valid photo ID and credit card upon check-in. var xmlhttp0POST = '{"ProfileIDsCSV" : "' + profileidcsv + '","ListingIDsCSV" : "' + listingidcsv + '","ReferralType" : "' + referraltype + '","FileName" : "' + filename + '","AFT" : "' + AFT + '"}'; This service may contain translations powered by Google. Booking.com does not accept responsibility or liability for any reviews or responses. View all TravelLawMa Chicago, Illinois 34 83 Ponto Suites are perfect for families, private access to Legoland, but Pool was closed during our stay Sign in to see exclusive Member Discounts. by General Manager. Enjoy our selection of quick and casual items made fresh daily for a meal on the go. You'll benefit from my insights on Carlsbad hotels gathered through personal experience, reader feedback, and VIP contacts at hotels I work with. Average cost is $40/per person from their restaurant. Response from General Manager on Jul 31, 2023. Designed by Greg Nash, the par-72 course welcomes all skill levels to its fairways and was named among Top 10 Courses You Can Play by Golf Magazine. While we are thrilled that you had such a nice experience overall, we are sorry you were disappointed in the interactions with our staff. even though there was quite a few people, it didn't seem that way. Pizza and gourmet burgers are crafted to perfection and paired with a curated selection of San Diegos favorite brews. Executive Chef Jason Luke welcomes families and friends to the 7 Mile Kitchen, where comfort classics take center stage. .wc-legacyPageTitle, We are currently experiencing a power outage. If you can't find what you're looking for, you can also send your own questions to the property. Dining Sheraton Carlsbad Resort & Spa Enjoy Food and Drinks Offered at Sheraton Carlsbad Resort & Spa At This Hotel 7 Mile Kitchen American The 7 Mile Kitchen offers farm to table bites in a SoCal atmosphere. Thank you for your review, and we hope to welcome you back again soon. A credit card for incidental charges and government-issued photo identification may be required upon check-in. They have problem in every aspect. Legoland amusement park, Spacious rooms with mini-fridges Dear Michael,Thank you for your kind review. xmlhttp0.send(xmlhttp0POST); The property reserves the right to pre-authorize credit cards before arrival. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. Award-Winning Executive Chef Julian Quiones welcomes families and friends to the 7 Mile Kitchen, where comfort classics take center stage. We are pleased you enjoyed the convenience of the hotel and on-site restaurants. 5420 Grand Pacific Dr.Carlsbad, CA 92008 | map | directions Chris Draper (760) 827-2400 I love the private entrance to Legoland (a heads up to the card proving our stay at the hotel would be nice, maybe have something embedded with the hotel confirmation). Our stay wasnt long so we didnt get to enjoy everything about the facility, but the hotel specific access to legoland helped with our trip as well. I appreciate the last-minute upgrade. Top 11 Golf hotels in Carlsbad, California (CA), United States | Golf After you book, we'll provide details so you can contact the property directly. Explore all of Southern California from the comfort of our Carlsbad luxury hotel! Ideally, we'd publish every review we get, positive and negative. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Being that all the theme parks are closed. and bar with outdoor seating, but note that while a resort fee is levied, meals (including breakfast) cost extra. The pool area was nice, clean and relaxing. Ponto Suites are perfect for families, private access to Legoland, but Enjoy our expansive property after a round of golf at The Crossings Carlsbad located adjacent to our hotel or pamper yourself at the Ocean Pearl Spa. Which popular attractions are close to Sheraton Carlsbad Resort & Spa? Dear Shufei,Thank you for sharing your thoughts with us. Enjoyed the pool and water slide. Sheraton Carlsbad Resort & Spa is situated a 10-minute drive from the protected Carlsbad State Beach. Property was clean and everyone was nice. Response from General Manager on Jul 27, 2023. Rooms open to balconies. The Marketplace also carries a variety of sundries and souvenirs. We are thrilled to know you enjoyed your stay at Sheraton Carlsbad Resort & Spa. Expensive in the summer but not a surprise. CST# 2083930-50. Pool was as described and it's on a great location. Front desk gentleman was very kind and a joy to work with. The next time you're in the area, please come see us again. Outdoor pool Kids pool Sauna Pool / Beach Towels See all hotel amenities Reviews that mention pool Read all reviews Write a review Could be a little noisy with a lot of kids running around . Create memories with a California getaway you and your loved ones won't forget. Maybe a waiver can be made available? In my opinion, customer care and follow through are not a priority at this property. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Send me emails with travel deals, special offers, and other information. Value. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. addressesToMap.push('5420 Grand Pacific Dr., Carlsbad, CA, 92008